FAQ

USFans provides purchasing and forwarding services for products offered by third-party sellers. It helps coordinate buying, warehouse handling and international delivery. It is not the manufacturer or seller of every item displayed through its service.

No. This is an independent product-discovery website. Product links and catalogue information are provided for discovery; purchases take place on the buying agent’s website. Check the destination address before signing in or paying.

Open the product's USFans link, then verify the listing, selected size, colour, quantity and current price on USFans before placing the order. A catalogue card helps you discover a product; it does not reserve stock or select a variant for you.

Do not treat the item price as a delivered quote. International shipping is a separate stage, and applicable domestic shipping, packing services and other charges must be checked in your order and parcel summaries.

The purchasing process sends items to the agent's warehouse in China before you submit them for international delivery. Warehouse arrival is therefore a different stage from delivery to your home.

USFans directs customers to User Center and then Warehouse to see stored items. Check the actual order status and contact the agent if you cannot reconcile an order with your warehouse inventory.

The beginner's guide describes buying more items and sending stored purchases together. Whether a particular combination can travel together depends on the available routes and item restrictions, so review the parcel options before paying.

The official beginner's guide currently advertises 90 days of free storage. Check the storage information attached to your own items and arrange delivery before the applicable deadline. This does not extend any return window.

The official guide describes inspection and photographs after warehouse arrival. The scope is limited, and a completed check should not be interpreted as a guarantee about every aspect of a product.

No. The service agreement does not guarantee the authenticity or quality of third-party products. Photographs can help you assess visible details, but they are not independent authentication or a complete performance test.

The beginner's guide says products purchased from 1688 follow different quality-control standards. Ask USFans about the applicable inspection scope before assuming a particular measurement or check is included.

Check the photo service shown for your order. Official pages have displayed different photo counts, so this guide does not promise one universal allowance. Ask about additional views before relying on a photograph that is not included.

The beginner's guide lists packaging removal and reinforcement among additional services. Specify your requirements when arranging delivery, and consider whether removing labels or original packaging could affect a possible return.

The official guide notes that some goods are restricted to certain delivery methods. Route availability is not determined by price alone. Review the goods in the parcel and ask USFans to explain any restriction before changing your shipment.

USFans describes it as a deposit based on estimated weight, selected shipping method and destination. The final packed parcel and the carrier's measurements can change the amount that is ultimately charged.

Some routes account for the space a parcel occupies as well as its scale weight. On a route that uses volumetric billing, a larger volumetric weight can become the chargeable weight. Check that route's rules rather than assuming a universal formula.

The official billing explanation says an additional payment can be required when the final billing weight exceeds the estimate. Compare the final dimensions, weight and route rules with the original parcel summary before asking support to investigate.

The billing help page describes returning eligible differences to the USFans account balance after shipping, subject to its billing-unit conditions. Do not assume this is a refund to your bank card or that every small weight difference qualifies.

The beginner's guide directs customers to User Center and then Parcels after dispatch. Keep the parcel reference handy when discussing a tracking update with support.

A return may be possible when the seller and item qualify. The official return page describes a limited window after stock-in, resale-condition requirements and a request through the order's After-sales option. Check your exact deadline immediately.

No. The return guidance identifies exclusions and packaging conditions, including custom-made goods and products whose tags or packaging were removed at the customer's request. Contact the agent before authorising changes if you may need to return the item.

Responsibility depends on the reason, seller response and applicable return rules. Personal-preference returns can involve buyer-paid shipping. Ask for the charges for your order rather than treating a service-fee allowance as free transport.

The payment FAQ says to contact online support with relevant transaction details so the payment can be verified. Check the bank status and order reference first; avoid making repeated payments while the original transaction is unresolved.

No. The insured-parcel rules include coverage limits and exclusions. Read the policy available for your shipment, including the insured amount and conditions concerning delays, customs cooperation and collection, before deciding whether it meets your needs.

Use the support options on USFans itself. Its official contact page lists support@usfans.com. Include the relevant order or parcel reference and a concise description, but never send your password or full payment-card details.